SHIPPING & RETURNS
Standard Orders:
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Any return requests must be submitted within 14 days of receiving the order.
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Returned items must be in their original condition and packaging.
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Please contact us if shipping cost is high, we will try our best to accommodate.
Standard/ Large Order 20+ AuxVM Modules Policy
Ordering Process:
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Advance Notice: For large orders, we recommend placing your order at least 30 days in advance to ensure sufficient production time and availability of materials.
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Order Confirmation: Once a large order is placed, our team will confirm the order details and provide an estimated delivery timeline.
Payment Terms:
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Deposit: A non-refundable deposit of 35% of the total order value is required at the time of order placement.
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Final Payment: The remaining balance is due upon completion of production and before shipment. Payment must be made in full prior to dispatch.
Cancellation Policy:
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Cancellations for large orders must be made within 7 days of placing the order. After this period, cancellations will not be accepted due to the production process already being underway.
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A cancellation fee of 25% of the total order value will be charged to cover initial manufacturing costs.
Return Policy:
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Returns for large orders are only accepted in cases of manufacturing defects or errors.
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Any return requests must be submitted within 14 days of receiving the order.
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Returned items must be in their original condition and packaging.
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Upon approval of the return, a full refund or replacement will be provided for the defective or incorrect items.
Shipping and Delivery:
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Shipping Costs: Shipping costs for large orders will be calculated based on the order size, weight, and delivery location. These costs will be communicated and must be agreed upon before dispatch.
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Delivery Timeline: Large orders may require additional time for production and delivery. We will provide an estimated delivery date upon order confirmation and keep you updated on the progress.
Customer Support:
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For any questions or concerns regarding large orders, our dedicated support team is available to assist you. Please contact us directly to discuss your specific needs and ensure a smooth ordering process.